I know it's trendy to say nasty things about Amazon (one-click, etc.), but man do I wish they'd expand into really useful services, like banking. I've been struggling through nightmare experiences with "online banks" -- none of which have online services that are half as reliable or convenient as Amazon.
I've been through Merrill Lynch (awful awful awful), and then TD Waterhouse (sleek, but thin on service: no download to Quicken, for example), and now the latest was Citibank.
Citibank was recommended to me by Intuit. Said to be one of the "best" online banks. So I applied -- in February. Today, three months and at least 10 calls and 5 faxes later, I stopped the "application" process. Seems they were unable to verify my address (a house we've owned since September 2000) after my wife and I sent in document after document. Today it took them 15 minutes to determine that they weren't "sure" which documents would be needed, but then they helpfully gave me a list of three more I could fax in and they'd then determine whether that was enough.
Forget it, I told them. So I'm back to square-one: Does anyone recommend an online bank which: (1) has direct download to Quicken, (2) Amazon-like-reliability online?