October 28, 2013  ·  Lessig  · Reblogged from  Tumblr

This comment was also apparently just deleted: 

Re: wifi greyed out after update to ios7

created by tarinib in Using iPhone – View the full discussion

Dear Apple

Im writing to you regarding issues around my iphone 4s. I upgraded the ios7.0 a couple of weeks ago, only to find one morning that my wifi was greyed out and could not access my wi fi. I started finding forum boards on how to fix, one of which was your board which was clear about resetting network settings. Which I did numerous times. I also made sure my modem/router for home had latest firmware and rebooted. Still did not work. I then resorted to a full phone reboot wiping out all memory and info on my phone. Still did not work. I did this a round of three times. Ending up with a phone that has the latest ios 7.0.3 and no wifi. I skipped all the drastic steps others seem to have taken such as putting in freezer or the one where I guy heats his wifi chip up to 300degrees which by the way seem to have worked quite well. So as we enter a Brave New World where huge monolithic companies such as yourself began to possibly test ways to take out old phones so that customers have to go purchase new ones saying you are not responsible for software ios upgrades. Well what about when the iOS takes out or resets a wifi chip that never will reset itself unless you heat it up with a heat gun!  Its been a couple of weeks and more and more people seem to be coming to these boards to say the same thing, mainly around the 4s. The issue I have with getting a replacement is that I purchased this iphone 4s from someone who upgraded to iphone5. Which means the serial number is not matching with my apple account.

The phone worked without fail and no issues before you created your untested 7.0ios system, but again I stress  if you create a ios that ends up taking out hardware. Well Houston we have a problem.

  Its been weeks where Apple has not made any announcement on this issue let alone taking a stand on stating what the issue is and what you are doing to fix it. Remember who made APPLE a success! It’s the people who loyally support your product and just because you have become the Goliath of the tech industry does not mean you can walk all over the little 4s people!  I will be the first one inline if someone with some money or some lawyer who had this happen to them to be a part of a civil action lawsuit against you, just for the fact that you have stood quiet while people struggle with this issue!

(Original post on Tumblr)

  • Nick Crane

    Dear Mr Lessig

    I have only yesterday had a similar experience while trying to get Apple to address an issue that they introduced and has subsequently left me with a product that is unusable. On recently upgrading my ipad 3 to ios7 my ipad will no longer power up. I have taken the device to my local Apple store and as my ipad is unable to power up they are unable to run any diagnostics on the device to see what is wrong with it. The only assistance they were willing to offer was to try and sell me another ipad.

    It is time this business model is challenged formally. Would you consider fronting a ‘crowded sourced’ civil action lawsuit. I have only ever used the product in the manner it was meant and upgraded the operating system inline with what Apple have suggested. Following this guidance has left me with a product that is unusable and a company unwilling to address the issue that they introduced.

    Best regards

    Nick Crane