January 9, 2013  ·  Lessig  · Reblogged from  Tumblr

Does Jeff Smisek realize that when he gets on the aircraft TV screen and tells everyone about the wonderful new United (including new planes) he’s talking to the 95% of United customers sitting in the same old planes? at UA 853 SFO-ORD ā€“ Read on Path.

(Original post on Tumblr)

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