Comments on: The Kindle experience: this must be a nightmare http://www.lessig.org/2009/05/the-kindle-experience-this-mus/ Blog, news, books Tue, 10 Oct 2017 06:01:00 +0000 hourly 1 http://wordpress.org/?v=3.8.2 By: dot tilde dot http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-455 Mon, 06 Jul 2009 20:08:54 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-455 if you buy a p-book over here in germany and it has any hidden defect and it is still in print, you’ll get a new one from any bookstore, reimbursed by the publisher.

how hard is it to beat that kind of service?

.~.

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By: sargas http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-454 Thu, 25 Jun 2009 19:03:29 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-454 @ Landon W:

Not textbooks. Not even three upper level mechanics textbooks.

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By: Landon W. http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-453 Tue, 16 Jun 2009 12:29:49 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-453 I have yet to jump onto the Kindle bandwagon, but is this device really worth its rather high price tag? I could buy a large selection of books for that sum of money. In my opinion, I would like to see a computer based application with this type of functionality/capability.

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By: angkasuwan http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-452 Wed, 10 Jun 2009 17:32:36 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-452 haven’t had many amazon/kindle problems yet, but good to know.

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By: dan alex http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-451 Sun, 24 May 2009 09:56:05 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-451 I had the same experience as George. Excellent, fast response to phone call to Kindle customer service

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By: Pete Barr-Watson http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-450 Thu, 21 May 2009 13:57:50 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-450 Hi Larry – I wonder, did you try to download it from your Kindle account page instead? It’s clearly not the way it should be working if you’re in the US with whispernet in place but for us ex-USA folks it’s the only way to get purchases onto the device. Maybe the downloadable version is the correct one.

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By: Mike http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-449 Thu, 21 May 2009 11:05:21 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-449 you can download many ebooks,transfer to your mobile phone.then read it very convinence
you can download them at http://www.mobicomet.com

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By: Claude Almansi http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-448 Thu, 21 May 2009 05:15:27 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-448 Adrian Lopez wrote: “The man behind Creative Commons owns a DRM lovin’ Kindle?”

Not sure one can actually “own” any “DRM lovin’” device. But if someone studies current information society, and can afford the Kindle, it makes sense to pay for one in order to describe first-hand how it works or doesn’t. For people in countries where the Kindle is not yet available, due to copyright issues, it is particularly useful to have such descriptions in case Amazon does manage eventually to solve said issues for other-than-US countries and starts offering the Kindle internationally.

See also – and possibly sign if you agree with it – the Reading Rights coalition’s petition about Amazon’s caving in to the Authors Guild and allowing authors to disable text-to-speech on the Kindle: Allow Everyone access to E-books.

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By: W.R. Chambers http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-447 Wed, 20 May 2009 17:45:21 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-447 I had the same experience as George. Excellent, fast response to phone call to Kindle customer service.

W

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By: Adrian Lopez http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-446 Tue, 19 May 2009 20:21:12 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-446 The man behind Creative Commons owns a DRM lovin’ Kindle?

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By: megan http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-445 Tue, 19 May 2009 17:02:07 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-445 I purchased a book for my Kindle that was great until I got to Appendix A. It was formatted poorly, so it locked up the entire Kindle, and required them to actually send me a new one. When I got the new one, the book was still causing problems every time we tried to access it, so over telephone support we removed the badly formatted book and they refunded my money. The phone support guys were nice, but one did make a few comments about my selections of books (“What are you some kind of outdoor athlete or something?”), which I thought was strange. I was glad I hadn’t ordered anything that would REALLY raise an eyebrow. I don’t think I would have had any luck with my problem over email. They’re not set up for that.

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By: John http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-444 Tue, 19 May 2009 14:25:10 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-444 The problem with email support is that Amazon uses a database of prefabricated responses and support staff is strongly dissuaded from personalizing or deviating from the verbiage in these “blurbs”. If you have an issue that exists outside of the available responses, you’re likely to end up with any manner of reply; ranging from the utterly irrelevant, or tragic demonstrations of our failure to appreciate even the most simple rules of the English language, to relatively relevant.

Additionally, this is a content issue, so you can expect no real resolution for Kindle Support. The best that they can do for you would be to issue a refund and escalate the issue to another department that handles content quality. If it is determined that the content received from the content provider is incorrect or corrupted, the onus is placed on the content provider to provide a new version of the content, which then enters into the typical channels of QA before becoming available for purchase again. This process can take months, and that’s only if the content provider decides to resolve the issue. To make matters worse, the team that actually handles content quality issues is notoriously indifferent to customer concerns.

Good luck with it, Lawrence. You’re best bet is going to be a phone call to Kindle Support. Even still, I wouldn’t expect a fast or satisfactory resolution.

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By: RobertD http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-443 Tue, 19 May 2009 13:49:46 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-443 I’ve had chance to use the cancel order feature as well as the kindle support help page (I called). Both worked as advertised. Snippet below from the Amazon site:

Cancelling Accidental Purchases

You have the option to cancel a purchase from your Kindle immediately after it was completed in case you change your mind or make a mistake. After you click “Buy” you will see a thank you page that gives you the option to either return to the store or cancel the order. Use the select wheel to cancel the order, if desired. If the option to cancel the order is no longer available, you can also contact Amazon Customer Service via e-mail or phone by clicking one of the Contact Us buttons on any Kindle Support Help page on Amazon.com. After a purchase is cancelled, the item is removed from your Kindle and a refund will be issued to the payment method used for the original purchase.

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By: RobertD http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-442 Tue, 19 May 2009 13:48:35 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-442 I’ve had chance to use the cancel order feature as well as the kindle support help page (I called). Both worked as advertised. Snippet below from the Amazon site:

Cancelling Accidental Purchases

You have the option to cancel a purchase from your Kindle immediately after it was completed in case you change your mind or make a mistake. After you click “Buy” you will see a thank you page that gives you the option to either return to the store or cancel the order. Use the select wheel to cancel the order, if desired. If the option to cancel the order is no longer available, you can also contact Amazon Customer Service via e-mail or phone by clicking one of the Contact Us buttons on any Kindle Support Help page on Amazon.com. After a purchase is cancelled, the item is removed from your Kindle and a refund will be issued to the payment method used for the original purchase.

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By: BrettJB http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-441 Tue, 19 May 2009 12:44:15 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-441 George,

They’re an internet retailer. Email must work. Period. If they can’t get that part right, then epic fail.

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By: George http://www.lessig.org/2009/05/the-kindle-experience-this-mus/#comment-440 Tue, 19 May 2009 11:32:24 +0000 http://lessig.org/blog/2009/05/the_kindle_experience_this_mus.html#comment-440 I had a problem with my new K2 (it froze) and I called them and they resolved the issue immediately. I later had a problem where I would purchase a book and somehow they would charge one of my old, expired cards. I called and they resolved immediately.

I think you might just call instead of emailing…

G

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