October 2, 2005 · Lessig
So I’ve been a critic of the TSA in the past. But as I crossed the 275,000 miles flown this year, I realized I now like the TSA lots. I don’t like that we need a TSA; I don’t like many of the rules they enforce. But I have been struck by the change in the manner and character of TSA agents. They have become, with experience or training I don’t know, professional. I’ve seen them deal with things that would have closed airports in the past — and from my recent experience, they deal with them the way a good ER doctor does: with patience, and calm, and lots of humor. I was terrified when the post 9/11 TSA emerged. I was terrified by their character. I am relieved, indeed, heartened, by who the TSA has become.